- Novas will provide an agreed number of hours per month of cunsultancy time. This time may be used at the discretion of the company as the need arises. Consulting services will be provided personally by a specific consultant assigned to the client, but should he/she not be available, for whatever reason, one of his/her well qualified and experienced associates will deputise for him/her.
- The retainer agreement covers advisory and consulting time, including telephone consultations, but exclude any project work as detailed above.
- A fixed fee per month payable in advance will be charged for this service. Any additional consulting time, utilized by the company over and above the agreed hours per month, will be charged at an agreed hourly rate.
- Up to 50% of agreed consultancy time not utilized during one month may be carried over to the subsequent month to be utilized during that month.
- The fees quoted do not include travel time and costs.
- References will be provided on request.